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Service Delivery Director

上海

信息技术


客户介绍

联合服务UST是一家高速发展的IT服务供应商,致力于整合行业资源向客户提供全面的IT运维、IT构架管理、行业咨询、软件应用等解决方案。自2008年成立至今,已帮助超过100家以上的《财富》500强企业战略规划、管理和实施相关业务。目前,UST的业务覆盖了基于大中华区的主要一二线城市和部分三线城市,并将足迹扩展至亚太区的10多个国家及地区。区域内,UST拥有或直接合作的有超过600位专业工程师、50多个现场支持团队及40余位IT咨询师,业已发展成为初具规模的以人才、产品及服务为核心的大中型企业。
UST旗下拥有联合汇、联合智囊团、YB等多个发展平台,对内打造多元化的工作团队,创造出尊重和包容每一个人的积极协作式环境;对外群贤毕集整合业界资源,致力于成为领先行业的风向标。我们愿意为每一位怀揣梦想的年轻人创造机会,使其成为企业发展源源不断的动力,同时,希望每一位成员能认识自身角色的重要性并努力提高其价值。UST的人才观将会把机会留给那些愿意重视自己,重视公司发展,重视身边同事并为之努力的人


职位介绍
  • Accountable for managing service delivery for one or more client accounts

  • Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used

  • Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base

  • Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with UST Service Delivery governance guidance


任职要求
  • Strong client focus – ability to operate at prime customer contact level typically at senior manager/director level

  • Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment

  • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements

  • Know-how MNCs IT Operation methodology, including infrastructure with ITO and supporting for application environment even business support

  • Strong development focus - advocate of developing employees, teams and the business

  • Significant experience of leading and managing teams (including matrix management) within an IT operational service delivery or shared services environment

  • Strong commercial and financial awareness, monitoring, co-ordination and budget ownership

  • Experience in outsourcing bids, from pre-sales to successful implementation, preferably including in an international setting

  • Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements

  • Experience on pre-sales and PM is must

  • Can spontaneously understand most advanced or populated technology, business model and product, understand industrial development trends

  • +5 years Big ITO project operation and +10 years industrial working experience

  • Strong service outsource or operation experience, both have work experience on provider or customer is preferred

  • Proven experience of contract negotiation and supplier management; experience of successfully integrating customer and operational requirements into supplier relationships

  • Relevant university degree and/or professional qualifications (e.g. ITIL V3 or Expert and PMP)

  • Relevant mandarin and English language skills are must

  • Role model in performance standards and demonstrates and champions behavior that is in line with HPOE (High Performance Operating Environment) values

  • Strong presentation skill and documentation skill is must


薪酬待遇

职位编号
605827

联系顾问
Bill Lin


021-68866637

bill.lin@magiassociates.com

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