MAGI's Recruitment Expertise Can Help You!

Service Delivery Director





  • Accountable for managing service delivery for one or more client accounts

  • Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used

  • Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base

  • Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with UST Service Delivery governance guidance

  • Strong client focus – ability to operate at prime customer contact level typically at senior manager/director level

  • Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment

  • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements

  • Know-how MNCs IT Operation methodology, including infrastructure with ITO and supporting for application environment even business support

  • Strong development focus - advocate of developing employees, teams and the business

  • Significant experience of leading and managing teams (including matrix management) within an IT operational service delivery or shared services environment

  • Strong commercial and financial awareness, monitoring, co-ordination and budget ownership

  • Experience in outsourcing bids, from pre-sales to successful implementation, preferably including in an international setting

  • Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements

  • Experience on pre-sales and PM is must

  • Can spontaneously understand most advanced or populated technology, business model and product, understand industrial development trends

  • +5 years Big ITO project operation and +10 years industrial working experience

  • Strong service outsource or operation experience, both have work experience on provider or customer is preferred

  • Proven experience of contract negotiation and supplier management; experience of successfully integrating customer and operational requirements into supplier relationships

  • Relevant university degree and/or professional qualifications (e.g. ITIL V3 or Expert and PMP)

  • Relevant mandarin and English language skills are must

  • Role model in performance standards and demonstrates and champions behavior that is in line with HPOE (High Performance Operating Environment) values

  • Strong presentation skill and documentation skill is must



Bill Lin


© 2019 MAGI Associates Ltd. MAGI Associates All Rights Reserved.    Contact Us

Hold the screen to identify the QR code

Follow our official WeChat account