Our client is a US-based world’s leading consumer group

Job Summary and Mission

This position focuses on SSC regular services delivery excellence & compliance.

Ensure effective delivery of SSC regular services with standard quality and supports in partner services, ER consulting and local partner care…

Drive regional SSC services excellence during daily operation.

Summary of Key Responsibilities 

Responsibilities and essential job functions include but are not limited to the following:

-       Lead SSC region to deliver regular services base on AOP&SLA of SSC incl. onboarding, partner injury & special case, labor efficiency & compliance as well as local care program.

-       Leverage out-sourcing vendors to extend SSC’s services capability and efficiency, in the meanwhile ensure out-sourcing services qualities.

-       Continue optimizing SSC services processes to enhance partner experiences.

-       Develop services capabilities of SSC team members of

-       Collaborates with Region Partner Resources teams to providing any required partner resources solutions to Retail.

-       Corporate with SSC project team and contribute ideas & insights from SSC regions point of view.

Summary of Experience

-       Human resources management 3+years with solid vendor management experience.

-       5+ years SSC operation experiences with at least 3 different topics as in employee life cycle services/social benefit services/ company benefit services/payroll & IIT/reporting & data maintain.

-       As key Participants in cross-function projects of SSC is preferred.

-       Experienced in company with supporting ratio around 10,000+ or in global retail company is preferred.

Competitive